Terms & Conditions

Online Sales.

Air fares are not guaranteed until airline tickets are issued correctly within the airlines' guidelines, credit card successfully charged, and route/fare validity double-checked. 
  All airline tickets are sold as non-refundable, non-changeable, and non-cancelable. In some cases, airlines will allow a change of travel dates for a fee and a charge for any difference in fare under stringent conditions. 
Name changes are not permitted once a reservation has been confirmed. For international flights, first and last names on a ticket must match the passenger's passport. A valid phone number and email address are required to complete your booking.
    The customer agrees & has reviewed the itinerary displayed on the booking page (credit card page) for accuracy of dates, times, and correct airports (cities), while noting any airport transfers, long layovers, stops, or overnight stays indicated on the itinerary. 
If the site fails to show a confirmation screen when you attempt to make al booking, it will be unknown if the error occurred on the user's own computer or server. Therefore, it is the customer's responsibility to contact us at (800) 790-8960 to ascertain whether the booking is confirmed. 
   Please contact our customer service in case if you have any troubles to make reservation or error page appears on the screen.   

Processing, Shipping & Preferences.

We require up to 24 hours to process all airline ticket sales 
    Electronic tickets will be issued for airline ticket reservations whenever possible. If electronic ticketing is not available for specific reservation, paper ticket(s) will be issued and mailed to client. In this case additional charges ($15 priority or $ 25 express delivery) may apply. 
Additional shipping fees will be applied for shipping to Canada, Alaska, Hawaii or Puerto Rico. A minimum of US$55.00 per transaction will be charged for international deliveries. 
    Incorrect address information may result in additional charges and delays by the mail service.  We use DHL & USPS for shipping. Our agency is not responsible for delays or inconvenience caused by your providing a incorrect mailing address. Packages with airline tickets are not insured for the value of the ticket, and this is the industry standard. We are not responsible for any losses or damages of your package during the mail delivery.If package is lost, the recipient may file a claim with the mail service only. The customer hereby consents that the fault of these cases will be considered wholly to that of the mail service. The customer should be aware that the airline may require passengers to pay lost ticket fees or to purchase a new set of tickets in order to board flights (with a refund of old tickets requiring several months for airline processing).  Meal and seat preferences (requests) will be transferred to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats availability. 

Charges and Fees.

Some airlines split total air fares into two or more charges. Sometimes there is a separate amount by an airline or travel agency may be charged. On your bank statement you may also see charges split ed & called "airport taxes and fees", "service fee," "travel agency fee," "travel service" or similar. All these charges are included in total price of the airline ticket reservation.

Departure Information & Baggage.

The passenger is responsible to call to the Airline and reconfirm the flights 48-72 hours prior to departure due to possible airline schedule changes. Making a purchase of any airline's fare through our web site constitutes acceptance of the airline's Contract of Carriage. Each airline's rules for boarding and carriage of passengers are available on airline's web sites or by phones. 
    Do not book a minor flying alone, age 16 or less, unless you are willing to pay additional airline fees at the airport and you are fully aware of what the particular airline's rules are for a minor traveling alone. Some airlines disallow solitary minors on particular flight connections. 
    Passengers are advised to be fully checked in at airports a minimum of two 2 hours before departure on all domestic flights and 3 hours for international flights.
    We are not liable for "acts of God," e.g. natural disasters, poor weather, aircraft equipment failures, and world health or war/political problems, and will not be liable for flight delays, forced cancellations or overbooking done by the airline, airline schedule changes, lost or damaged luggage, or fall-out from the bankruptcy status or liquidation of an airline. If flights are canceled by the airline for one of the above reasons, service-related fees will remain non-refundable but the airline may allow refund of part or all of the base fare. 
    All passengers traveling outside of the US are required to have certain travel documents. It is the sole responsibility of each passenger to obtain the necessary documents, such as passports and visas for travel abroad. Contact the destination country's consulate or equivalent sources for these rules prior to buying airline tickets. 

Credit Card Issues, Disputes & Fraud

The customer agrees not to dispute the processing fee, airline ticket charge or airfare balances if our company has abided by the terms and conditions of the airlines and this agreement. 
    If the customer questions any charge on their credit card related to this travel purchase or is considering disputing the   charge on the card, the customer agrees to notify BNT Travel Group of the disputable charge no more than 60 days after the date of the charge. If the customer does not notify BNT Travel Group within sixty (60) days, the customer waives any right to dispute such problems or discrepancies. The only exception is if the customer obtains proof from the airline that there is something wrong with the airline tickets that was caused by    BNT Travel Group. In this case, the customer has 30 days after the scheduled date of  departure to notify BNT Travel Group of the intent to dispute. Justification for this paragraph of policy is that the customer's card-issuing bank sometimes informs only the airline of a dispute in process, so that BNT Travel Group would have insufficient opportunity to present its own side in the matter unless informed by the customer in a timely manner. 
    If the customer attempts a charge back on a non-refundable airline ticket, service fee, or an airfare balance that meets the terms and conditions of this agreement; the customer agrees to refund the full amount of the charge back plus a 50% penalty for the inconvenience and accounting, lawyer and other expenses.
    Since some charges for airfare are in the airline's name, the customer hereby recognizes our agency to have authority fully equal to that of the airline in re-collecting the disputed funds through the customer's bank, credit card company, courts, and collection agencies as if the agency were the airline itself. 
    In cases where the customer attempts a fraudulent charge back, the customer will be responsible for the cost required to initiate legal proceedings in order to recoup the potential loss imposed by the customer. In the event of a court finding in favor of our agency, the customer shall not resist or unnecessarily delay payment of any judgment produced. If payment is nonetheless failed as prescribed by the Court, the customer shall not resist garnishing of his/her wages.

Travel Insurance

If the customer is purchasing travel insurance at the same time as airfare, tour package, hotel, then the customer agrees that he/she has read and understood the insurance terms & conditions.




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